1. Payment Policy 

a. The Company shall provide the users/learners with information of the Fees payable on its E-Learning Platform for each of the module /programme that it announces. The Company at its sole discretion may also provide a detailed schedule of payments for each module/programme on its E-Learning Platform. The users/learners acknowledge and agree that only after full payment of fees having been received by the Company as per schedule during the time of registration/enrollment; the users/learners shall be permitted/allowed to participate in a programme.

b. The users/learners shall register themselves with the E-Learning Platform to access the modules/programmes on SkillSir’s E-learning platform. The Company at its sole discretion may provide a time limit of 15 (Fifteen) days for the completion of payment for the registration of modules/programmes.

c. Once the payment is done, the Company at its sole discretion may either enroll the user/learner in the chosen module/programme or reject the registration of the user/learner. In a scenario wherein, the Company rejects a registration for any reason whatsoever, the complete fees if already paid by the user/learner will be refunded. An enrollment is said to be completed only when the user/learner has been admitted to a chosen module or programme by the Company after having received full and complete payments and other required details from the user/learner.

d. The user/learner agrees that it is the sole responsibility of the learner / user enrolling into a Programme to check the accuracy of, and evaluate the suitability and relevance of, the Programme elected. The user/learner shall note that the enrollment into a Programme is strictly nontransferable.

e. The user/learner shall ensure that they have an internet access and a valid and accepted payment method for making payment for the chosen/elected module/programme.

f. The user/learner acknowledges that the Company does not store any of the credit card information or such other information restricted by the RBI / Government, for processing payment and avails services of payment gateways for the payment towards the services. Therefore, by using a third-party payment provider, the user/learner agrees to abide by the terms of such a payment provider. The user/learner agrees that in case third-party payment provider stores any such information, the Company shall not be responsible for such storage, and it will be solely at the user’s/learner’s discretion to allow the said third party to store such information. Any loss of such information or any loss incurred by the user/learner due to the usage of such information shall be solely a loss incurred by the said user/learner, and the Company is neither liable for any such losses nor responsible to reimburse / make good such losses in any manner whatsoever. The user/learner also agrees to pay the applicable fees for the payments made through the E-Learning Platform.

g. The user/learner acknowledges that failure to pay may result in withdrawal of the user’s/learner’s access to a programme.

h. The user/learner acknowledges that the Company does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information that the user/learner provides at the time of registration / enrollment.

2. Refund Policy

a. A user/learner may cancel the enrollment at any time, nonetheless, no refund shall be made once the payment (in part or whole) for a programme/ module has been made. You shall note that we do not provide refunds for the lack of usage or dissatisfaction. However, requests for refund of fees on account of cancellation of enrollment may be considered by the Company only if such requests are received prior to closure of registration or 15 days before date of course commencement whichever is earlier, by sending an email request to the user’s/learner’s/your relationship manager and/or admissions counselor from SkillSir, with reasons listed. There shall be no refund applicable once the program has started. Further, in all other cases no refund shall be made.

b. In case of cancellations of enrollment or registration or refunds, the Company reserves the right to charge a cancellation/ processing charge up to an amount of Rs 3000/- (Rupees Three thousand).This is applicable even for those users/learners who are unable to complete their payment, and hence could not be enrolled in the batch opted for. However, the user/learner can avail pre-deferral as per the policy defined herein below.

c. Refund will be processed to an eligible user/learner within 30 (thirty) working days from the date of receipt of written request/application from the said user/learner.

3. Deferral Policy

a. In a scenario wherein, a user/learner opts for deferring to another batch of the same programme prior to commencement of the programme, the fees/amount(s) paid shall be considered as an advance payment towards the next batch. However, a process charge of Rs.3000 (Rupees Three thousand) plus taxes shall be applicable. The user/learner shall thereafter be counted as a part of the new batch that he/she has been deferred to and the said user’s/learner’s old/earlier provided login may be disabled.

b. The fee applicable to the deferred user/learner will be as per prevailing fee for the batch that the user/learner has opted to defer to. The user/learner shall be liable to pay the differential programme fees between the two programmes if any.

c. In case a user/learner decides to differ dates before the commencement of a programme post payment the total programme fee, the total programme fee plus taxes (if any) will be considered against the next batch that the user/learner opts for. The user/learner shall have to additionally pay 10% (ten percent) of the total fee as the deferral fee. The deferral request will be approved once the deferral fee is paid.

d. In case a user/learner faces severe issues in dedicating time to the course/programme, upon request, an opportunity may be provided to the user/learner by the Company to defer to an another batch. The said request shall have to be informed within 1 (one) month of the commencement of the programme for which the user/learner is enrolled for. The total programme fee plus taxes, if any, will be considered against the next batch. The user/learner shall have to additionally pay 30% (thirty percent) of the total fee as the deferral fee. The deferral request will be approved once the deferral fee is paid.

4. Cancellation by Company or the associated Institutional partners

The Company & associated institutional partners, reserves the right to cancel any programme at any time owing to reasons like insufficient enrollments, trainer/faculty indisposition or force majeure events. In an event wherein the Company & associated institutional partners cancels a scheduled course/module/programme, the user/learner will receive full fee refund for the same. All refunds will be processed within 30 (thirty) days of receipt of a valid refund request.