Communication Skills for Interface Staff & Frontline Managers
To be announced soon
₹ 499* + GST.
₹ 3,000* + GST.
About The Module
Harvard Business Review quotes a recent study that reveals that poor communication skills of managers and interface staff is the single biggest reason (61%) for businesses to lose customers.
In his routine work, a manager is required to communicate with different levels within the hierarchy – to individuals, to groups, to departments – and external customers, suppliers, banks and other professionals. Making a presentation to the internal public which includes senior managers is one of the most common requirements in today’s corporate world. Are you comfortable addressing such an audience? Are you able to get your message across clearly? And is it understood by others the way you intended it to and do you get them to think and behave the way you wish to?
Mr. Jacob Mathews
Corporate Trainer & Life Coach Academy of Human Potentials
Mr. Mathews has more than three decades of experience in Public Relations and HRD, mostly with ISRO and later on with IFFCO. He has trained about 25,000 participants including young professionals and students, from over 350 companies and academic institutions, in India and abroad. He was also a Visiting Faculty with Indian Institute of Management, Ahmedabad for quite a few of their MDP Programmes and has conducted programmes for students as well as for various educational institutes. Mr. Jacob Mathews in his formative years had the fortune of working for some great visionaries like Dr. Vikram A. Sarabhai and Shri APJ Abdul Kalam.
Webinar, Audio Visual, Voice Modulation, Individual Presentations, Reading Exercises, Assignments
6 hours (1.5 hours each session)
Online and Onsite Modules
Live and Interactive Modules
Free knowledge sharing recorded sessions/videos by industry experts on Niche Topics
Internship and Placement assistance through Task Staffing Solutions Private Limited (One of our Group Company)
Use cases, capstone projects & real time data for better practical exposure
Dedicated Relationship Managers (RMs) to assist you in completion of the module
Weekend sessions, especially for working professionals
Networking with Like Minded Professionals
An Initiative from Task Group which has been servicing in the Indian Employment Market for last 24 years
What is Communication?
Inter-personal and Intra-personal Communication
Role of Sensory Receptors in Communication
Internal & External Stimuli
Impact of Non-Verbal Communication
Barriers to Effective Communication
Various Presentation Modes
Preparing for a Speech
SkillSir offers internally developed training modules
SkillSir offers programmes partnering with top educational institutes.
Application and Enrollment Process:
The module/course content page on the Website will have an Apply Now button, the participants can click on that button and follow the simple registration process.
On Clicking the button, it will take the participant to the sign-up/registration page and the participant will have to fill up the form.
The counsellors/RM’s at SkillSir will check with the interested candidates for initial scrutiny of eligibility against specified eligibility criteria of each module.
Candidates will then be required to complete a detailed application form and furnish soft copies of necessary documents.
Once the eligibility is confirmed, SkillSir will accept the registration of the participant and this will send out a verification mail to the registered id of the participant.
When the participant verifies the account, the participant will be directly taken to the checkout page.
The candidaes will thereafter proceed to complete the enrollment process including the payment process.
Emails will be triggered to the participant and admin for successful payment and enrolment notification.
After successful enrolment for the course/module, the participant will be able to access the module/course.
In case the participant needs help, they may please reach out to our Counsellor/RM. They may also reach out to us on : Email: email@example.com ; M: +91-9377320202; LL: 079-40205060/09.
All the information and documentation provided by you at the time of enrolment will be duly verified and if it is determined that the information and/or documentation provided by you is inadequate and/or does not substantiate the entry requirements and prerequisite criteria to the course/module, then your enrolment to the course will be cancelled with immediate effect and the instalment of the module/course fee paid by you to SkillSir at the time of registration, will be refunded to you.
This Payment, Refund and Deferral Policy will come into effect immediately after a user/learner (“you” or “he” or “she” or “it”) acknowledges and agrees to the Policy. This Policy applies to the E-Learning Platform “SkillSir” which is a Training and Up-Skilling platform that offers its services through online as well as onsite/on campus trainings, designed to facilitate the teaching, learning, studying and evaluative process (the “Site” or “Web Site” or “Emails” or “Mobile Application” or “App” or “Us” or “We”) which is vertical/division of Task Initiatives Private Limited, a Company registered under the Companies Act, 1956 having its registered office at 14, 3rd Floor, Zodiac Square, Opp. Gurudwara, S.G. Highway, Bodakdev, Ahmedabad -380054 (Hereinafter referred to as “Company”).
1. Payment Policy
a. The Company shall provide the users/learners with information of the Fees payable on its E-Learning Platform for each of the module /programme that it announces. The Company at its sole discretion may also provide a detailed schedule of payments for each module/programme on its E-Learning Platform. The users/learners acknowledge and agree that only after full payment of fees having been received by the Company as per schedule during the time of registration/enrollment; the users/learners shall be permitted/allowed to participate in a programme.
b. The users/learners shall register themselves with the E-Learning Platform to access the modules/programmes on SkillSir’s E-learning platform. The Company at its sole discretion may provide a time limit of 15 (Fifteen) days for the completion of payment for the registration of modules/programmes.
c. Once the payment is done, the Company at its sole discretion may either enroll the user/learner in the chosen module/programme or reject the registration of the user/learner. In a scenario wherein, the Company rejects a registration for any reason whatsoever, the complete fees if already paid by the user/learner will be refunded. An enrollment is said to be completed only when the user/learner has been admitted to a chosen module or programme by the Company after having received full and complete payments and other required details from the user/learner.
d. The user/learner agrees that it is the sole responsibility of the learner / user enrolling into a Programme to check the accuracy of, and evaluate the suitability and relevance of, the Programme elected. The user/learner shall note that the enrollment into a Programme is strictly nontransferable.
e. The user/learner shall ensure that they have an internet access and a valid and accepted payment method for making payment for the chosen/elected module/programme.
f. The user/learner acknowledges that the Company does not store any of the credit card information or such other information restricted by the RBI / Government, for processing payment and avails services of payment gateways for the payment towards the services. Therefore, by using a third-party payment provider, the user/learner agrees to abide by the terms of such a payment provider. The user/learner agrees that in case third-party payment provider stores any such information, the Company shall not be responsible for such storage, and it will be solely at the user’s/learner’s discretion to allow the said third party to store such information. Any loss of such information or any loss incurred by the user/learner due to the usage of such information shall be solely a loss incurred by the said user/learner, and the Company is neither liable for any such losses nor responsible to reimburse / make good such losses in any manner whatsoever. The user/learner also agrees to pay the applicable fees for the payments made through the E-Learning Platform.
g. The user/learner acknowledges that failure to pay may result in withdrawal of the user’s/learner’s access to a programme.
h. The user/learner acknowledges that the Company does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information that the user/learner provides at the time of registration / enrollment.
2. Refund Policy
a. A user/learner may cancel the enrollment at any time, nonetheless, no refund shall be made once the payment (in part or whole) for a programme/ module has been made. You shall note that we do not provide refunds for the lack of usage or dissatisfaction. However, requests for refund of fees on account of cancellation of enrollment may be considered by the Company only if such requests are received prior to closure of registration or 15 days before date of course commencement whichever is earlier, by sending an email request to the user’s/learner’s/your relationship manager and/or admissions counselor from SkillSir, with reasons listed. There shall be no refund applicable once the program has started. Further, in all other cases no refund shall be made.
b. In case of cancellations of enrollment or registration or refunds, the Company reserves the right to charge a cancellation/ processing charge up to an amount of Rs 3000/- (Rupees Three thousand).This is applicable even for those users/learners who are unable to complete their payment, and hence could not be enrolled in the batch opted for. However, the user/learner can avail pre-deferral as per the policy defined herein below.
c. Refund will be processed to an eligible user/learner within 30 (thirty) working days from the date of receipt of written request/application from the said user/learner.
3. Deferral Policy
a. In a scenario wherein, a user/learner opts for deferring to another batch of the same programme prior to commencement of the programme, the fees/amount(s) paid shall be considered as an advance payment towards the next batch. However, a process charge of Rs.3000 (Rupees Three thousand) plus taxes shall be applicable. The user/learner shall thereafter be counted as a part of the new batch that he/she has been deferred to and the said user’s/learner’s old/earlier provided login may be disabled.
b. The fee applicable to the deferred user/learner will be as per prevailing fee for the batch that the user/learner has opted to defer to. The user/learner shall be liable to pay the differential programme fees between the two programmes if any.
c. In case a user/learner decides to differ dates before the commencement of a programme post payment the total programme fee, the total programme fee plus taxes (if any) will be considered against the next batch that the user/learner opts for. The user/learner shall have to additionally pay 10% (ten percent) of the total fee as the deferral fee. The deferral request will be approved once the deferral fee is paid.
d. In case a user/learner faces severe issues in dedicating time to the course/programme, upon request, an opportunity may be provided to the user/learner by the Company to defer to an another batch. The said request shall have to be informed within 1 (one) month of the commencement of the programme for which the user/learner is enrolled for. The total programme fee plus taxes, if any, will be considered against the next batch. The user/learner shall have to additionally pay 30% (thirty percent) of the total fee as the deferral fee. The deferral request will be approved once the deferral fee is paid.
4. Cancellation by Company or the associated Institutional partners
The Company & associated institutional partners, reserves the right to cancel any programme at any time owing to reasons like insufficient enrollments, trainer/faculty indisposition or force majeure events. In an event wherein the Company & associated institutional partners cancels a scheduled course/module/programme, the user/learner will receive full fee refund for the same. All refunds will be processed within 30 (thirty) days of receipt of a valid refund request.
For any queries, you can reach out to us at www.skillsir.com and firstname.lastname@example.org